Fidelis Incident Response (IR)

End-to-End Support from Initial Response to Remediation and Recovery

Every second counts during a breach – with Fidelis experts at your side your Incident Response program can quickly identify and resolve threats.

A security breach can have a huge financial and operational impact on your business. Rapid Incident Response is critical to contain and eradicate the threat, reduce the loss of IP and disruption to business – with as little impact as possible. Fidelis’ highly experienced Incident Response team helps organizations of all sizes effectively respond to threats – no matter how complex the environment.

Incident Response:
The Fidelis Difference

Fidelis’ dedicated IR team has decades of experience and has worked to remediate some of the world’s most high-profile security breaches. The Incident Response team has responded to more than 4,000 security cases in both the commercial and government sectors and has provided expert testimony in over 100 court proceedings. Our professionals can quickly identify and remove attackers from the environment, re-secure the enterprise and help your organization successfully recover from an incident.

Our Approach to Incident Response

1. Initial Response

First, the Fidelis IR team reviews existing information and evidence regarding a breach. They review a triage package to see which endpoint artifacts, such as processes or network connections, are related to a given event. Next, they assess what security controls are in place and then conduct an initial assessment to develop an appropriate response strategy.

3. Containment & Expulsion

After identifying a timeline of activity and the systems and networks affected, we work closely with your team to contain the attack. The enterprise is continuously monitored for malicious activity as we covertly cut off the attacker’s ability to access or exfiltrate data. Containment activities culminate in an expulsion event where traces of the attacker’s malware and tools are removed, credentials are reset and exploited vulnerabilities are mitigated.

4. Remediation & Recovery

A successful remediation involves eradicating the malicious attacker from the enterprise and returning to business as usual. Once the attacker is out of your environment we work with you to enhance the security of your network to reduce the likelihood of another security incident. Our recommendations are based on our threat-centric strategy and includes people, processes, and technologies to reduce your risk while keeping costs at a minimum.

Incident Response Expertise Backed by Fidelis Technology:

Fidelis’ dedicated IR team has decades of experience and has worked to remediate some of the world’s most high-profile security breaches. The Incident Response team has responded to more than 4,000 security cases in both the commercial and government sectors and has provided expert testimony in over 100 court proceedings. Our professionals can quickly identify and remove attackers from the environment, re-secure the enterprise and help your organization successfully recover from an incident.

Fidelis Network® sensors provide full visibility into all communication moving in and out of the network, including traffic traversing laterally inside of the enterprise where the malicious actor may be staging data for exfiltration. The resultant metadata can be used for threat hunting and quickly pivot to Incident Response.

Fidelis Endpoint® is used to apply intelligence and any known Indicators of Compromise and sweep all endpoints in an enterprise to rapidly detect all compromised systems, gather evidence and isolate them.

Fidelis Deception® automatically discovers and classifies networks and assets to provide an accurate image of your environment. As part of an IR effort, through the use of breadcrumbs and lures, Deception exposes the reconnaissance movements of an attacker to expedite swift removal.

Fidelis Incident Response Services to Meet Your Needs

IR Retainer

Accelerate your response, resolve the threat, and return to business as usual.

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IR Readiness Assessment

Our experts evaluate, assess and validate your incident response plan and your ability to respond to critical security incidents.

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